Refund Policy

1. Eligibility for Refunds

Refund requests are eligible under the following conditions:

• Request made within 30 days of the initial service
• Service was not delivered as agreed upon
• Significant delay or disruption not caused by external factors
• Quality of service did not meet reasonable expectations

2. Non-Refundable Items

The following are not eligible for refunds:

• Services already completed without complaint at time of service
• Cancellations made less than 24 hours before scheduled service
• No-shows or missed pickups due to client error
• Additional fees incurred due to client-requested changes

3. How to Request a Refund

To request a refund, please contact our customer service team with:

• Your booking confirmation number
• Date of service
• Reason for the refund request
• Any supporting documentation

4. Refund Processing

Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method. You will receive an email confirmation once the refund has been processed.

5. Partial Refunds

In some cases, partial refunds may be offered when the service was partially delivered or when issues affected only a portion of the booked services. Partial refund amounts will be determined on a case-by-case basis.

6. Contact Us

For refund requests or questions about our refund policy: